The Irish Rugby Union has released details for how those Ireland supporters who attended Saturday's abandoned Six Nations match with France in Paris can claim a refund for the tickets they purchased.
More than 6,000 fans travelled to the Stade de France for the fixture, which was called off by English referee Dave Pearson 15 minutes before kick-off due to the frozen state of the pitch.
The match has been rescheduled for Sunday 4 March but anyone who would rather get their money back can now do so after the IRFU reached an agreement with the French Rugby Federation.
The details are as followed:
• The FFR has agreed to a closing date of 23 February for the return and refunding of the full match-ticket price.
• In order to achieve this deadline, all tickets must be received by 5pm on 21 February within Ireland.
• Tickets that were purchased through a provincial club or www.irishrugby.ie can be returned to any of the provincial branch offices in Connacht, Leinster, Munster and Ulster or to the IRFU head office at 10-12 Lansdowne Road, Ballsbridge, Dublin 4.
• The IRFU will then coordinate the return of the tickets to the FFR and follow through on securing the refunds. It is expected this process could take until the end of March.
• The FFR will only refund actual physical tickets that are returned.
• The FFR has indicated that all other tickets purchased by Irish supporters outside of the allocation given to the IRFU must contact their point of purchase directly in order to claim a refund – tickets bought through travel agents or ticket sites must be refunded through those outlets.
• All match tickets will still be valid for the rescheduled game on 4 March. However, the FFR will not be reissuing tickets for the game, so they will not permit entry to the Stade de France unless the same match ticket is produced at the venue on the new match day.
Philip Browne, the IRFU chief executive, said: "While the timelines are not ideal for supporters, we have pushed hard to get this undertaking from the French Federation to refund ticket costs for Irish supporters who are unable to attend the rescheduled match.
"The team, and the IRFU, hugely appreciate the effort and expense supporters went to in order to be at the match and we hope this gesture will go some way towards making up for the inconvenience they suffered".
